![]() ![]() ![]() If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver. Search Windows for devices, and then click Devices and Printers in the list of results.Ī Choose a device or printer to add to this PC window opens.įigure : Example of printers found in the Choose a device or printer to this PC window us try to install the inbuilt Windows printer drivers and check if that helps. I came across your post and would like to help. for reaching out to us on HP Support Forums. You may download and install the drivers from this link. Select Apply and OK on the Print Server Properties windows.If you see it click on it and click Remove at the bottom. Open up the run command with the "Windows Key + R" key combo.If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features.However, if you still want to use the HP Printer Assistant only then I suggest you to uninstall and reinstall the printer drivers from the root level by following the below steps: Please click on this link to view the options. There are other options using which you may scan through a software in Windows. This app was developed by HP especially to be used with Win8 and Win10 operating systems. You may also use the HP Scan and Capture app. The printer is otherwise good while copying, scanning from the front panel and printing. This is purely a software related issue with the HP Printer Assistant. Spectacular diagnosis of the issue before posting. The printer scans fine through the front panel menu. I read that you have run the HP Print and Scan Doctor and that did not help either. ![]() I understand that you have an HP Photosmart 5520 e-All-in-One Printer and are unable to scan using the HP Printer Assistant. ![]() HP Instant for reaching out to us on HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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